FAQ

Are all handbags authentic?
The bags are only bought at legitimate sources and are all 100% authentic. Our trained team of experts has great knowledge and years of experience regarding the authenticity of luxury handbags.

In what condition are the bags?
Each bag is carefully reviewed by our experts who divide them into 4 categories:

  1. New - Never Used with Tag
  2. New - Never Used
  3. Gently Used
  4. Well Used

The bag condition is labelled by our experts and presented on the individual product pages.

New - Never Used with Tag
The bag is new and unworn. The price tag or the certificate is still attached to the bag.

New - Never Used
The bag is new and unworn.

Gently Used
The pre-loved bag shows minor traces of use but is still in an excellent condition.

Well Used
The pre-loved bag shows several traces of use.

How long does the shipping take?
Our shipping service provider UPS delivers your order within 1-8 business days depending on which shipping method you choose at checkout directly to your home anywhere in Europe. More information about the shipping can be found here.

How can I return my purchase?
You have 14 days after receiving your order to email us about your exchange or return. Returns from Germany are free of charge and returns outside Germany are at the expense of the customer. Items must be returned in the same condition as received. The attached labels must stay applied to get full refund. More information about the return can be found here.